3 lakh Privacy Policy — How Does Your Information Stay Protected?

What Does 3 lakh's Privacy Policy Say?

3 lakh Bangladesh places the highest priority on user privacy. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information. By using our website or app, you are considered to have accepted the terms of this Policy. This Policy applies solely to the 3 lakh platform and does not apply to third-party websites or services. We recommend that you read this Policy carefully and contact our support team if you have any questions.

This policy has been developed in compliance with applicable data protection laws and regulations in Bangladesh. We believe that transparency and trustworthiness are the foundation of a healthy user-platform relationship. Your information is never collected unnecessarily, and any information collected is used solely for specified purposes.

1. What Information Is Collected?

When registering with 3 lakh, we collect your name, email address, mobile number, date of birth, and residential address. National ID or passport details may be requested for identity verification as part of our KYC (Know Your Customer) process. Payment method information is collected during financial transactions; however, full card numbers or bank account details are not stored on our servers. When you use our platform, your device type, browser, IP address, and usage patterns are automatically logged.

We collect the following types of information:

• Identity Information: Name, date of birth, national ID number
• Contact Information: Email, mobile number, address
• Financial Information: Transaction history, payment method type
• Technical Information: IP address, device information, cookie data
• Usage Information: Game history, login times, preferences

2. How Is Your Information Used?

Collected information is primarily used to manage your account, provide services, and process transactions. Your information is used to verify your identity and prevent fraud, ensuring the safety of all users. We analyze your usage patterns to improve the platform experience and suggest content tailored to your preferences. Information is also used to provide customer support and resolve your complaints or inquiries. It may be used to fulfill legal obligations in Bangladesh and meet the requirements of regulatory bodies.

We never sell your information to advertisers. Your consent is obtained for promotional communications, and you may withdraw that consent at any time. In every use of your data, we follow a minimum necessary information policy.

3. Is Information Shared with Third Parties?

3 lakh does not sell or rent your personal information to third parties. However, limited information may be shared with trusted partners to provide services, such as payment processors and identity verification services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose. Information may be disclosed in response to lawful requests from legal authorities or regulatory bodies in Bangladesh. In the event of a company merger or acquisition, users will be notified in advance.

4. What Measures Are Taken to Protect Your Information?

3 lakh uses industry-standard security technology to protect your information. All data transmissions are secured through SSL/TLS encryption, keeping your information hidden from third parties. Our servers undergo regular security audits and the latest security patches are applied. Sensitive information such as passwords is stored using strong hashing algorithms and is never kept in plain readable form. A 24/7 monitoring system is active to detect unauthorized access, and any suspicious activity is investigated immediately.

In the event of a data breach, we will notify the affected users in a timely manner in accordance with applicable laws in Bangladesh. We also advise users to use strong passwords and not share their login credentials with anyone.

5. How Are Cookies Used?

The 3 lakh platform uses cookies to enhance your browsing experience. Essential cookies are necessary for the platform's core functions, such as maintaining login sessions and ensuring security. Analytics cookies help us understand how users interact with the platform, which is used to improve our services. Preference cookies remember your language, theme, and other settings so you don't have to set them up again each time you log in. You can manage cookies through your browser settings; however, disabling certain cookies may limit some features of the platform.

6. What Are Your Rights Regarding Your Information?

As a 3 lakh user, you have several important rights regarding your own information. You can view and, if necessary, correct the information stored in your account at any time. Contact our support team to update any incorrect or incomplete information, and we will resolve it as quickly as possible. You may request the closure of your account, after which your information will be deleted beyond what is required by legal obligations. If you wish to stop receiving promotional emails or SMS messages, let us know at any time and we will act immediately.

For any requests or complaints regarding your information, please contact us at our support email. We generally respond to all requests within 7 business days. Protecting your privacy rights is our responsibility, and we are always committed to doing so.

7. Can This Policy Change?

3 lakh reserves the right to partially or fully update this Privacy Policy at any time. If significant changes are made, we will endeavor to notify you via your registered email or through the platform. The updated policy will take effect from the date it is published on the website, and the "Last Updated" date at the top of the page will be revised accordingly. Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly to stay up to date.